Carlsbad Ford

Receives callers at the dealership, determines the nature of their business, and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages, and provides basic information to all callers.

QualificationsEducation

High school diploma or the equivalent.

Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Physical RequirementsSurroundings

spend time indoors in air-conditioned areas.

Sitting

on a regular basis

for prolonged periods

Standing

infrequently

Walking

on a regular basis

Bending, twisting and/or stooping

infrequently

Kneeling and/or Squatting

infrequently

Lifting

25 lbs to 50 lbs

infrequently

Reaching and/or lifting overhead

infrequently

Climbing

stairs

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

on a regular basis

Pushing and Pulling

infrequently

Expectations General Expectations

Performs assigned duties in an ethical and professional manner, ensuring maximum customer satisfaction. Greets showroom customers and determines the nature of their visit. Directs customers to the correct department, notifies the appropriate person that a customer is waiting, and introduces the customer to a salesperson. Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message. Communicates with callers and visitors in a professional, friendly, and efficient manner. Communicates messages to the appropriate parties in a timely manner. Assists with clerical duties as requested. Complies with all governmental rules and regulations such as OSHA, GLB Act, Privacy Act etc.. Maintains a professional appearance. Other duties may be assigned.

Job-Specific Expectations

Obtains basic demographic information about each customer, using an ups card, a computer system, a log sheet, or other method established by the dealership. Other duties may be assigned.